Vladyslav Taran — Lead Systems Engineer

Profile

/ summary

I resolve the enterprise escalations that don’t have a documented answer yet — owning end-to-end L3/L4 technical support for ChromeOS, Chrome Browser, and Enterprise MDM across the Google support organization, via EPAM Systems.

My work lives where rigorous diagnostics meet pragmatic engineering: HAR and net-export analysis, packet captures, and protocol forensics on one side — Bash and Python automation, ITIL-aligned process, and applied AI agents on the other.

Across nearly two decades I’ve moved from industrial real-time systems and application support into deep ChromeOS and MDM specialization. I also mentor engineers and build enablement for the Google Partner community.

Experience

/ 8 roles · 2006–present

2019present

Lead / Technical Solutions Engineer

EPAM Systems → Google · San Jose, California

Own end-to-end L3/L4 support for complex enterprise escalations across ChromeOS, Chrome Browser, CUPS printing, and Cameyo — driving root-cause resolution and minimizing customer impact.
Deliver deep diagnostics with HAR analysis, net-export logs, packet captures (Wireshark/tcpdump), and protocol analysis (HTTP/HTTPS, QUIC, DNS, DHCP, SSH, WiFi).
Lead cross-functional engagements with Google engineering, product, and partners to triage bugs and ship solutions.
Mentor engineers, build Google Partner training, and strengthen ITIL incident/problem/change processes.
Develop Bash/Python automation and apply AI tooling (Gemini, Anthropic Claude, AI Agents) to accelerate investigation.

ChromeOS · Enterprise MDM · Chrome Browser · Cameyo · AI Agents

20172019

Support Engineer

EPAM Systems · Kyiv Metropolitan Area

Built and maintained PowerShell scripts for business reporting and vendor-component data retrieval.
Partnered with L1, Dev, and Vendor Support teams to investigate and resolve issues.
Developed a comprehensive Confluence knowledge base to accelerate information sharing.

PowerShell · Confluence · Vendor Support

20162017

Software Engineer

EPAM Systems · Ukraine

Implemented logging with NLog, ELK, and Azure Event Hub to streamline data management.
Analyzed and optimized application code and SQL scripts for efficiency.
Leveraged Azure Redis to enhance application performance and responsiveness.

ELK / Kibana · Azure · SQL

20132016

Application Support Analyst

EPAM Systems · Ukraine

Delivered L1–L2 business IT support to investment-bank departments.
Ran incident, problem, and change management within the ITIL framework.
Worked with development teams to analyze and resolve tradeflow system issues.

ITIL · Root Cause Analysis · Python

20112013

VB Developer

Ciklum · Kyiv, Ukraine

Analyzed C# codebases to identify optimizations and resolve defects.
Enhanced SQL scripts for better performance and data management.

C# · Visual Basic · SQL

20072011

Software Engineer

IndaSoft · Kyiv, Ukraine

Developed real-time production systems for industrial enterprises — engineering calculations, mimic diagrams, and reporting across multiple automation projects (OSIsoft PI, VBA).

20072007